Internal messages from Live Nation employees released during a federal antitrust lawsuit show staff members bragging about charging customers excessive fees for ticketing and ancillary services between late 2021 and early 2023. The company reached a tentative settlement with the U.S. Department of Justice requiring structural changes including limits on exclusivity contracts, a 15 percent service fee cap, and allowing competing ticketing platforms to list tickets on Ticketmaster.
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Internal messages from Live Nation employees released during a federal antitrust lawsuit show staff members bragging about charging customers excessive fees for ticketing and ancillary services between late 2021 and early 2023. The company reached a tentative settlement with the U.S. Department of Justice requiring structural changes including limits on exclusivity contracts, a 15 percent service fee cap, and allowing competing ticketing platforms to list tickets on Ticketmaster.